Complaints

We aim to provide an excellent service at all times and expect all of our personnel to act in a courteous, fair and professional way in all of our dealings.

However, if you feel that we have fallen short of our aims, we would like you to let us know as soon as possible.

Our Complaints Policy, which has been approved by the Plain English Campaign, sets out how your complaint would be dealt with, timescales for doing so and who would investigate it.

If you are the lay client, it is not necessary to involve your solicitors to make your complaint but you are free to do so if you wish.

Our experience is that most complaints can be resolved informally and quickly, usually over the telephone. The first point of contact would normally be the Senior Clerk, Tony Hill. If you remain dissatisfied, you would retain the right to escalate the matter to that of a formal complaint.

Please click here to view our Complaints Policy.

A printable copy of our online complaint form can be found here.

If, having used our complaints procedure, you remain unhappy, you can take your complaint to the Legal Ombudsman. Full details, including timescales, are in our Complaints Policy.

A link to the decision data of the Legal Ombudsman may be found here.

If you wish to make a complaint, please complete the form below.

For complaints please complete the following form:

About you

  • Please note that we require a signed letter of authority from the person who wants to complain. This can be uploaded at the end of this form or posted to us.

  • Name of the barrister, pupil or member of staff

  • Please provide details of what was or was not done that has made you dissatisfied with the service you received.

  • If at all possible, we would like to put things right for you. This could be an apology, the return of documentation or simply completing the work. Please see the Complaints Policy for the procedure in respect of the potential for a finding of professional negligence or the imposition of a financial liability. Please let us know what you would like to happen.

Agreement

I agree

Upload documents

Please upload any documents (including signed letter of authority if you are making a complaint on behalf of anyone else) that you think will assist in the investigation of your complaint.

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