We aim to provide an excellent service at all times and expect all of our personnel to act in a courteous, fair and professional way in all of our dealings.
However, if you feel that we have fallen short of our aims, we would like you to let us know as soon as possible.
Our Complaints Policy, which has been approved by the Plain English Campaign, sets out how your complaint would be dealt with, timescales for doing so and who would investigate it.
If you are the lay client, it is not necessary to involve your solicitors to make your complaint but you are free to do so if you wish.
Our experience is that most complaints can be resolved informally and quickly, usually over the telephone. The first point of contact would normally be the Senior Clerk, Tony Hill. If you remain dissatisfied, you would retain the right to escalate the matter to that of a formal complaint.
Please click here to view our Complaints Policy.
A printable copy of our online complaint form can be found here.
For complaints please complete the following form:
24, The Ropewalk,
Nottingham, NG1 5EF.
Telephone: +44 (0) 115 947 2581
Fax: +44 (0) 115 947 6532
DX: 10060 Nottingham 17
Opening hours: 8:00am to 6:00pm
Out of hours:
Tony Hill – 07850 086097
Alan Odiam – 07771 603929